Terms

Eligibility and Children

You must be legally capable of agreeing to these Terms. If you are below the age of legal majority where you live, a parent or legal guardian must review and agree to these Terms and supervise your use. Purchases by minors require permission from the account holder or parent or legal guardian.

Use of Our Services

• You must comply with applicable laws and app-store rules.
• You may not cheat, exploit errors, automate gameplay, manipulate purchases or rewards, interfere with our services, attempt unauthorised access, harass others, or use the services for unlawful purposes.
• We may update, balance, repair, or discontinue features where reasonably necessary. We will provide notice of material changes where reasonably possible.

Accounts and Player Names

• You are responsible for activity carried out through your account and for keeping your login credentials secure.
• Account information must be accurate. Player names must not be unlawful, offensive, misleading, infringing, or impersonate another person.
• We may remove or change inappropriate player names and take reasonable action to protect the service and other players.

Virtual Items, Currency, and Progress

Virtual currency, virtual items, rewards, and game progress are limited, personal, revocable licences to use digital content within the applicable game. They are not money or property, have no cash value, and cannot be sold, transferred, or exchanged outside functionality expressly provided by WEMLOCK.

We may correct balances or progress affected by a technical error, duplicate reward, fraud, abuse, refund, or chargeback. We will not intentionally remove legitimately purchased and delivered virtual currency merely because of routine balancing or an update. During a clearly identified beta test, progress may be reset where necessary, but we will give reasonable advance notice when possible.

In-App Purchases

• Purchases are processed by the platform through which you obtained the game, such as Google Play or the Apple App Store. Prices and available products are displayed by that platform before purchase.
• Payment, cancellation, refund, and consumer rights are governed by applicable law and the relevant platform’s terms and refund procedures. Nothing in these Terms limits mandatory consumer rights.
• Virtual currency and consumable items are delivered after the platform confirms the transaction. If delivery fails, contact hello@wemlock.com with your player ID or support code and the store transaction identifier. Do not send payment card details.
• If a purchase is refunded, reversed, or charged back, we may remove the corresponding undelivered or previously credited virtual items, provided this does not conflict with applicable law.

Advertisements and Third-Party Services

Our games may include advertising, rewarded ads, authentication, cloud save, analytics, leaderboards, billing, or other services provided by third parties such as Unity, Google, or Apple. Separate platform or provider terms and privacy notices may apply. We are not responsible for third-party services outside our reasonable control, but this does not limit rights you have under applicable law.

User Content and Feedback

You retain ownership of content you submit. You grant WEMLOCK a worldwide, non-exclusive, royalty-free licence to host, reproduce, adapt, and display that content only as reasonably needed to operate, protect, and improve the services. Feedback and suggestions may be used without obligation or compensation, provided we do not identify you publicly without permission.

Intellectual Property

The games, website, software, artwork, music, text, logos, trademarks, and other content are owned by WEMLOCK or our licensors and are protected by intellectual-property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the services for personal, non-commercial entertainment.

Suspension, Termination, and Account Deletion

We may suspend or terminate access where reasonably necessary because of a serious or repeated violation of these Terms, fraud, abuse, security risk, legal requirement, or discontinuation of the service. Where appropriate and legally permitted, we will provide notice and a reasonable opportunity to appeal.

You may stop using the services at any time and request account deletion as described in our Privacy Policy. Deleting an account may permanently remove cloud saves, progress, virtual items, and unused virtual currency. Mandatory rights relating to completed purchases are not affected.

Availability, Warranties, and Liability

We aim to keep the services available and reliable, but we do not guarantee uninterrupted or error-free operation. To the maximum extent permitted by law, the services are provided “as is” and “as available”. WEMLOCK is not liable for indirect or consequential loss that was not reasonably foreseeable. Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer rights.

Changes to the Services or These Terms

We may update these Terms when our services, business, or legal obligations change. We will post the revised Terms and update the date above. For material changes, we will provide reasonable additional notice where required. Changes do not apply retroactively unless required by law. If you do not agree to revised Terms, you should stop using the services.

Governing Law and Disputes

These Terms are governed by Danish law, without depriving consumers of mandatory protections available in their country of residence. Courts with jurisdiction under applicable consumer law may hear disputes. Please contact us first so we can try to resolve any concern informally.

Contact

For support, purchase-delivery issues, or questions about these Terms, contact WEMLOCK at hello@wemlock.com.